Our commitment
At Urbacon Data Centre Solutions Inc. (“UDCS” or “we”), your privacy is important to us. We are committed to maintaining the confidentiality, security and accuracy of your Personal Information. This Website Privacy Policy (the “Privacy Policy”) describes the information that UDCS collects, uses or discloses when using UDCS’ websites and to whom that information may be disclosed. This Privacy Policy applies only to UDCS’ activities that are subject to the provisions of Canada’s federal and provincial privacy legislation, including, where applicable, the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”).
What is Personal Information?
“Personal Information” – for the purposes of this Privacy Policy, is any information about an identifiable individual, other than the person’s business title or business contact information when used or disclosed for the purpose of business communications.
What Personal Information Do We Collect?
UDCS collects the Personal Information that you submit to our website, such as your name, address, phone number, and any other contact or other information that you choose to provide by:
· Using the “contact us” portion of this website; or
· By corresponding with a member or employee of UDCS via e-mail using the hyperlinks created for that purpose.
In some cases, we may be required by applicable law or regulatory requirements to collect information about you without your knowledge or consent.
- Your Internet Protocol (IP) address (we retain only partial IP addresses for analytics to prevent re-identification);
- Date and time of interaction;
- Device type, brand, and model;
- Operating system;
- Browser type, plugins, and version;
- Pages viewed and documents downloaded, including time spent on each page;
- Referring URL and, in some cases, search terms used to find us;
- Browser language; and
- Country (determined by IP address)[TZ1]
If you voluntarily provide information through a web form or search function, this information may also be retained in addition to the above data.
If you visit our data centres, UDCS, our contractor(s), or our customers may collect Personal Information from and about you for premises security purposes. For example, we may scan your government-issued identification document, collect biometric data and record your images using CCTV or other video surveillance systems as permitted by law.
What About Links To Other Websites?
Our website may contain links to other websites that may be subject to less stringent privacy standards. UDCS cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate those websites. UDCS is not responsible for how such third parties collect, use or disclose your Personal Information. You should review the privacy policies of those websites before providing them with Personal Information.
Why Do We Collect Personal Information?
UDCS collects Personal Information to enable us to manage and develop our business and operations and is also collected for the following purposes, without limitation:
- Provide and improve our services;
- Communicate with your about your inquiries;
- Comply with legal and regulatory requirements;
- Protect our systems and prevent fraud; and
Understand how our services are used and enhance our user experience.
When Do We Use or Disclose Your Personal Information?
We use or disclose your Personal Information as described in this Privacy Policy and for any additional purposes for which we have obtained your consent to the use of your Personal Information.
We share your Personal Information with our employees, affiliates, contractors, consultants, customers, and other parties who require such information to assist us with establishing, maintaining, and managing our relationship with you.
We may share your Personal Information with other third parties as required or permitted by law, such as when we sell or transfer business assets, enforce our contracts, protect our property or the rights, property or safety of others, or as needed for audits, compliance and corporate governance.
We will also disclose Personal Information when required to do so by law.
Consent
By using our website, you signify your consent to the contents of this Privacy Policy. If you do not agree with the contents of this Privacy Policy, or to our collection, use, disclosure and management of your Personal Information as described in this Privacy Policy, you may not use our website. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you provide us with Personal Information on our website, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to your acceptance and use of those services or for other purposes identified to you at the relevant time.
We may use or disclose your Personal Information without your knowledge or consent where we are permitted or required by applicable law, regulation, or by the rules of professional conduct governing the legal profession.
Subject to limitations outlined herein, legal or contractual restrictions, and reasonable notice, you may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us via our “Contact Us” function on this website.
Protecting Personal Information
UDCS will endeavour to safeguard Personal Information using methods that are appropriate to the sensitivity of the information. Unfortunately, no data transmitted over the Internet is ever 100% secure. As a result, UDCS does not represent, warrant or guarantee that Personal Information will be protected against loss, misuse, interception or alteration and does not accept any liability for Personal Information submitted to us via the Internet, nor for your or any third parties’ use or misuse of Personal Information. As the security of your Personal Information is important to us, please advise us immediately of any incident involving the loss of or unauthorized access to or disclosure of Personal Information that is in our custody or control.
Updating Personal Information
It is important that the Personal Information UDCS holds about you is accurate and current. UDCS asks that you to keep us informed of changes to your Personal Information.
Accessing your Personal Information
You have the right to verify and amend your Personal Information collected by us. You are also free at all times to withdraw your consent to the collection, use and disclosure of your Personal Information. You have rights to access your Personal Information. These rights are not absolute. If you wish to access, verify and/or amend your Personal Information or make a complaint under this Commitment, please send us a written notice as set out in the “Contacting Us” section below.
You may also ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by using an “unsubscribe” facility or contacting us as set out in the “Contacting Us” section below.
Please understand that these rights are subject to some limitations, such as when we are processing or retaining data to comply with our own legal obligations. While it is our policy to respect the rights of individuals, please be aware that your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and some of these rights may be limited (for example the right to withdraw consent) where we are required or permitted by law to continue processing your personal data to defend our legal rights or meet our legal and regulatory obligations.
If you contact us to exercise any of these rights we will check your entitlement and respond in due course. Subject to applicable laws, we may charge a reasonable fee for providing Personal Information in response to an access request and will provide an estimate of any such fee upon receiving an access request. We may require a deposit for all or part of the fee.
International Transfers
UDCS is headquartered in Ontario, Canada, and we have affiliates and service providers around the world. We cannot limit our processing of an individual’s personal data to the country in which that individual is based. In the course of providing our services, we may need to transfer personal data to locations outside the jurisdiction in which you provide it or where you are viewing our website. Your Personal Information may be transferred to other countries, which may not have similar privacy or data protection laws. If your consent is required for the transfer, please understand that you are agreeing to cross-border transfers of your information when you provide it to us on this website.
Contacting Us
To get more information about this Privacy Policy, or to change or withdraw your consent under this Privacy Policy, you can contact us using our “Contact Us” function on this website.
Revision to this Privacy Policy
UDCS may from time to time make changes to this Privacy Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with Personal Information. We will post any revised version of this Privacy Policy on our website. Any changes to this Privacy Policy will be effective from the time they are posted. This Privacy Policy was last updated in November, 2025.
Interpretation of this Privacy Policy
Any interpretation associated with this Privacy Policy will be made by UDCS. This Privacy Policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word ‘including’ is used, it shall mean ‘including without limitation’. This Privacy Policy does not create or confer upon any individual any rights, or impose upon UDCS any rights or obligations outside of, or in addition to, any rights or obligations imposed by Canada’s federal and provincial privacy laws, as applicable. Should there be, in a specific case, any inconsistency between this Privacy Policy and Canada’s federal and provincial privacy laws, as applicable, this Privacy Policy shall be interpreted, in respect of that case, to give effect to, and comply with, such privacy laws.
Cookies
Our website uses cookies and similar technologies to ensure core functionality, enhance user experience, and understand how visitors use our site. A cookie is a small text file placed on your device when you visit a website. Cookies may be “first-party” (placed by us) or “third-party” (placed by external service providers whose services we use).
Types of Cookies That We Use
1 – Necessary Cookies – Always Active: These cookies are essential for the website to function, including, without limitation:
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- Security and session management;
- Load balancing; and
- Remembering your privacy and cookie-consent preferences (set by our cookie-management tool)
These cookies cannot be disabled through our consent banner because the site cannot operate properly without them.
2 – Functional Cookies – Optional: These cookies support optional features of the site such as embedded media, fonts, or interactive elements provided by third-party services. When such content loads, the third-party provider may receive your IP address, browser information, and device details. Examples of functionality services used on this site may include, without limitation:
- Google Fonts or similar content-delivery networks (CDNs)
- Embedded maps, videos, or layout components provided through our WordPress theme or plugins
3 – Analytics Cookies – Optional: We use analytics technologies to understand how visitors use our website, such as which pages are viewed, how long visitors remain on the site, browser type, and general geographic region. To protect visitor privacy, IP addresses used for analytics are partially anonymized or truncated where technically feasible.
Analytics cookies are only enabled if you consent to them through our cookie banner.
4 – Performance Cookies – Optional: Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors. These focus on optimizing site speed and responsiveness by monitoring technical performance and detecting issues, ensuring smooth functionality.
Cookie Consent and Choices: When you first visit our website, you will see a cookie-consent banner that allows you to accept, decline, or customize which categories of cookies you permit. Your choices are stored in a consent cookie so that the banner does not appear on every visit.
You may change or withdraw your cookie preferences at any time by selecting the “Cookie Settings” link available on our website.
Third-Party Cookies and International Transfers: Some cookies and tracking technologies are operated by service providers located outside of Canada. These providers may process data in countries where privacy laws differ from those in Canada. We ensure that such providers use personal information only for the purposes identified in this policy and only as necessary to support the operation of our website.
What about Links to other websites
Our website may contain links to other websites that may be subject to less stringent privacy standards. UDCS cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate those websites. UDCS is not responsible for how such third parties collect, use or disclose your Personal Information. You should review the privacy policies of those websites before providing them with Personal Information.
When Do We Use or Disclose Your Personal Information?
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We use or disclose your Personal Information as described in this Privacy Policy and for any additional purposes for which we have obtained your consent to the use of your Personal Information.
We share your Personal Information with our employees, affiliates, contractors, consultants, customers, and other parties who require such information to assist us with establishing, maintaining, and managing our relationship with you.
We may share your Personal Information with other third parties as required or permitted by law, such as when we sell or transfer business assets, enforce our contracts, protect our property or the rights, property or safety of others, or as needed for audits, compliance and corporate governance.
We will also disclose Personal Information when required to do so by law.
